Home - FAQs - Contact Us

  Frequently Asked Questions

Here are some answers to Frequently Asked Questions

Questions about our facilities, equipment and tooling, repair processes, or quality assurance policies?  Check our Frequently Asked Questions for the answers.  You can enter a key word phrase or just search our list of common questions.

 

Insurance : << Search Again

Does HCC Coordinate With My Insurance Carrier?

Estimating : << Search Again

Can I Make An Appointment For An Estimate?
Will An Estimate Cost Me Anything?

Drop-off & Delivery : << Search Again

Does HCC Coordinate With My Insurance Carrier?
Can I Track My Vehicle's Progress?
Can I Make An Appointment For An Estimate?

Agent Continuing Education : << Search Again

Is It True that Hampton Collision Center Will Pay For My Continuing Education Program?


Does HCC Coordinate With My Insurance Carrier?

Answer:

Yes, HCC Works Closely With Your Insurance Company

From drop-off to pick-up, Hampton Collision Center personnel work with you and your insurer to keep everyone apprised of our progress and any hidden damage found as we remove the damaged material from your vehicle. If your policy includes temporary transportation, we will coordinate these arrangements with your insurer as well.    

back to top ^

Is It True that Hampton Collision Center Will Pay For My Continuing Education Program?

Answer:

Yes, If you use the DuPont Performance Alliance CEU system, Hampton Collision will pay your CEU Registration Fee.

When you sign into the CEU system, you will be prompted to enter personal information and a code that identifies you as an educational guest of Hampton Collision Center.  Just Sign-In and leave the rest to us. Need our Shop Code?  Click Here to request it.

back to top ^

Can I Make An Appointment For An Estimate?

Answer:

Yes, Hampton Collision Center offers Phone Or Online Appointment Options.

To make an estimate appointment, you may book an open time in our online appointment system.  If you feel more comfortable talking with our customer service staff, please call us during regular business hours at 757-262-0180.  You may also walk-in and we will work you in at the first opportunity.

back to top ^

Will An Estimate Cost Me Anything?

Answer:

No, Hampton Collision Center Provides Free Estimates

All of our estimates are conducted by industry professionals who have extensive training and experience in the automotive repair industry.  All of our estimates are provided at no charge to our customers.

back to top ^

Can I Track My Vehicle's Progress?

Answer:

Yes, HCC has an Online Tracking System to Keep You Informed

When your vehicle was dropped off, you received a preliminary schedule and a Repair Order number for your vehicle. That's all you need to use our online tracking system.  We update our status information once a day to notate the progress of each vehicle from drop-off to procurement, disassembly, straightening, reassembly, paint, finishing and pick-up.  To review your progress, simply select your repair order number and last name from the drop-down lists, then compare your original schedule with the current restoration station of your vehicle.

back to top ^


 

 

 
About Us - Auto Care - Customer Care - Insurer Care - Auto Sales - Testimonials - Careers - Privacy - Admin
Copyright 2006-2007. Hampton Collision Center. All rights reserved.