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  Frequently Asked Questions

Here are some answers to Frequently Asked Questions

Questions about our facilities, equipment and tooling, repair processes, or quality assurance policies?  Check our Frequently Asked Questions for the answers.  You can enter a key word phrase or just search our list of common questions.

 

Drop-off & Delivery : << Search Again

Does HCC Coordinate With My Insurance Carrier?
Can I Track My Vehicle's Progress?
Can I Make An Appointment For An Estimate?


Does HCC Coordinate With My Insurance Carrier?

Answer:

Yes, HCC Works Closely With Your Insurance Company

From drop-off to pick-up, Hampton Collision Center personnel work with you and your insurer to keep everyone apprised of our progress and any hidden damage found as we remove the damaged material from your vehicle. If your policy includes temporary transportation, we will coordinate these arrangements with your insurer as well.    

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Can I Track My Vehicle's Progress?

Answer:

Yes, HCC has an Online Tracking System to Keep You Informed

When your vehicle was dropped off, you received a preliminary schedule and a Repair Order number for your vehicle. That's all you need to use our online tracking system.  We update our status information once a day to notate the progress of each vehicle from drop-off to procurement, disassembly, straightening, reassembly, paint, finishing and pick-up.  To review your progress, simply select your repair order number and last name from the drop-down lists, then compare your original schedule with the current restoration station of your vehicle.

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Can I Make An Appointment For An Estimate?

Answer:

Yes, Hampton Collision Center offers Phone Or Online Appointment Options.

To make an estimate appointment, you may book an open time in our online appointment system.  If you feel more comfortable talking with our customer service staff, please call us during regular business hours at 757-262-0180.  You may also walk-in and we will work you in at the first opportunity.

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