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  Hampton Collision Center's Customer Care Center

Welcome to Hampton Collision Center's Customer Care Center.  Your satisfaction is our highest priority.  The Care Center provides an opportunity to make an estimate appointment, track your vehicle's progress as it moves through our facility, make arrangements for a rental car while your vehicle is being repaired and painted or get answers about our methods using the Frequently Asked Questions system.

We invite you to explore our Customer Care Center to see why Hampton Collision Center is the premier automotive repair and painting service center in Virginia.


Make an Estimate Appointment   Whether your vehicle damage is covered by insurance or not, the restoration process starts with an estimate.  You will find our estimators to be both honest and accurate. Although we  welcome walk-in estimates and will work them in at the first opportunity, scheduled appointments are preferred.    Click here  to make an appointment.


Track Your Vehicle's Progress     Hampton Collision Center will keep you informed about the progress of your vehicle. To assist in this effort, we have established an online data base that makes your progress available on a daily basis.  When your vehicle was dropped off, you received a repair order number to access your status report. Click here to track your progress.


Temporary Transportation    Will you need a rental car while your vehicle is being repaired and painted?  Hampton Collision Center works closely with Hertz and Enterprise to provide quick and easy access to affordable temporary transportation.  If your policy provides temporary transportation, Hampton Collision Center will coordinate with your insurer. If not, we invite you to arrange your temporary transportation from our site. Click here to visit our Car Rental page.


Early Bird Drop-Off    Busy during our normal business hours?  Hampton Collision Center provides an Early Bird Drop Off Box for your vehicles keys.  Totally secure and easy to use; simply park your car next to our building, lock it up,  and drop your keys in the Early Bird Key Box.  Now you can drop your car off whenever it's convenient for you.  If you're receiving temporary transportation, Enterprise will pick you up at a mutually determined time. If the rental is covered by your policy, please be sure to coordinate with your Insurer and HCC in advance of your drop-off.


Guarantees That Prove Our Commitment To Quality.    The team at Hampton Collision Center believes in the quality of its work. We back that belief up with one of the most generous guarantees in the industry.  Our paints, coatings and finishing materials are so dependable that we provide our customers with a lifetime ownership guarantee on any labor or materials defects in our painting services for as long as you own your car. Our parts and labor guarantees exceed industry standard as well.  Read more about our Guarantee Policy.


Customer Feedback Is A Key to Our Success.   Hampton Collision Center listens closely to its customers. If you're not happy, we're not happy. We provide our customers with the opportunity to communicate with us at any time by completing our convenient Customer Feedback form. Questions, Concerns, Criticism, Comments or Testimonials? Hampton Collision Center wants to know about your experience.


Resources & Links You Can Use.   Check here for Drop-off Checklists, Post-Repair Car Care Tips, Links to many sites that will make your vehicle repair a stress free event and much, much more.  Hampton Collision Center is dedicated to your convenience and satisfaction.  This page will add to that experience.


Frequently Asked Questions    If you still have questions about our facilities, tooling, processes and quality commitment, you may find the answers to many of them here in our Frequently Asked Questions database. Click here to view our FAQ's.



Customer Newsletter Subscription

Stay abreast of the auto industry trends and Hampton Collision Center special offers for repainting and detailing your vehicles.  The newsletter is published quarterly and is sent directly to your e-mail inbox.  Get tips on protecting and refurbishing your vehicles appearance.  You may unsubscribe at any time by following the unsubscribe link on our Newsletters.  We appreciate your interest in car care and appreciate your input on our tips and suggestions.


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